Shipping policy

Covid-19

For the safety of our Team and customers we are following Covid-19 Factory & Warehouse Safety Practices/Guidelines set out by the UK Government.

Deliveries

UK – Next Day Delivery (business day) on orders placed before 2pm.  £7.95

UK - Standard Delivery  2 to 4 business days on orders placed before 2pm. £5.95 

Europe 3 to 5 business days on order placed before 2pm.  £25.00.  PLEASE NOTE should there be any it is the customers’ responsibility to cover any duties and fees levied by their own country

Rest of the World  3 to 5 business days on orders placed before 2pm. £25.00. PLEASE NOTE should there be any it is the customers’ responsibility to cover any duties and fees levied by their own country

Orders are sent for on a ‘signed for’ service.  Upon receipt of your order you will be provided with a tracking reference that will allow you to access estimated delivery time/arrival and actual tracking information.  We are not liable for any delay in the delivery of your order, however caused.  You – the buyer are entitled to cancel your order at any time before delivery takes place.

We are not liable to the buyer for incomplete delivery of products ordered, however caused.  Any outstanding products from your order will be supplied as soon as they become available.

All orders will be processed and dispatched by TYLER & TYLER within 1 to 3 business/working days.  Our warehouse operates from Monday to Friday – meaning that orders placed on weekends and public holiday will be dispatched on the next business day.

The product(s) will be delivered to you, the buyer at the address you specify on the order form.  The risk in the products is passed upon to you when delivery takes place.

If any items in your order are temporarily or permanently out of stock, we will contact you to arrange a refund, exchange or credit note for said items. If we know when the item will be available again, we may give you the option to wait for your shipment.

Personalised Products

Please note if you have ordered an item with Personalisation production can take up to 5 working days.  Upon completion of personalisation your order will be dispatched immediately  (UK – Next Day Delivery £7.95, UK  Standard Delivery 2 to 4 business days £5.95 Rest of the World – 3 to 5 business days.  £15.00).